There may be slight delays on deliveries due to the current Covid-19 situation. Sorry for the inconvenience caused. Stay safe!

Customer Support

How do I place an order?

Simply choose your product from our list then click the “Add To Cart” button and follow simple steps to complete your order. We’ll prepare your order and send you a tracking number accordingly. If you have any requests, please include your request into the 'order remark' box at the checkout page.


How do I use a discount coupon / code?

Simply enter the code into the field box given at the checkout page. Remember to do this before you make payment.


How will I know if my order has been received?

Once an order has been completed, you will receive a confirmation email with the details of your order. If you do not receive your confirmation email within 24 hours, please contact me. 


How do I amend/cancel an order?

If you need to amend or cancel an order, please contact me immediately. Unfortunately, we might not be able to do any changes if your order has already been processed as production usually starts as soon as orders are confirmed.


What forms of payment are accepted?

Dinostuffs accepts all major debit/credit cards and payment by Stripe. My production partners are mostly based in the USA and all orders are processed in USD.


When will my orders be shipped?

For ready made items, orders will be processed within 24 business hours and shipped within the next 48 business hours. Some custom items will require 3 - 7 business days for process before shipping.

Items will be delivered to your doorstep in the next 4 - 10 business days for USA customers depending on location. Some international deliveries may take a slightly longer time to reach their destinations, delays are mostly due to customs and transferring of items to local postal services. Buyers will be responsible for any customs and import taxes that may apply.


How to check order status?

You get to see real-time delivery updates of your order(s) with a tracking number. We’ll send you a tracking number as soon as your order has been processed. Click here to track your order(s).


How to make a return and refund?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be defective or damaged when you received it. If you need to return, send me an email and further instructions shall be given.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please read our Refund Policy for full information.


How secure is my personal information?

Dinostuffs.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

 

Feel free to contact me at dinomaniaclub@gmail.com or drop me a message on Facebook for further assistance.